Reception Centre Officer - Arsenal Footbal Club

If anyone is interested (probably current students) please see Joanna Rombel in the business placements office on the second floor of Stapleton House

Introduction

Arsenal Football Club has recently relocated to Emirates Stadium, a new 60,000 seat stadium on a 17 acre site close to our traditional home in Highbury. The £350 million project was one of the most ambitious ever undertaken by a Premiership Club and is an important step in the club’s continued development as one of the elite teams in both England and Europe.

The Emirates Stadium project has been great success. In addition to a season of sold out games both in the Premiership and in Europe, we have hosted two internationals and will hosting the Emirates Cup this summer.

This first season has also been an important one from our supporter’s point of view. Some are still acclimatising to their new environment and would like to explore the possibility of moving their seats for next season. The Club is committed to assisting it’s supporters wherever possible and so we are beginning a project this summer with two key aims. Firstly we are looking to resolve as many of the issues supporters have with their seats as possible. Secondly we are planning to contact a significant number of members from our season ticket waiting list with the offer of seats.

The Role

This is an important and demanding role at the heart of a unique and developing project.

The Reception Centre Officer will be responsible for all stages of the supporter service process. Each officer will be allocated a set of members and will be expected to guide them through the process of securing their required seat in Emirates Stadium.

This process will therefore include elements of sales, marketing, accountancy and communications. Each supporter’s issues are as individual as they are and so require a flexible, understanding and sometimes imaginative approach.

The position does not necessarily end with the start of the 07/08 season however. The officers will be required to assist in a variety of different operational roles as we prepare for the summer tournaments and the Premiership kick off in August. We are also keen to extend the opportunity to work on a part time basis with the club to the right candidates.

Required and desirable skills

The successful candidate should demonstrate competency in all ‘Required’ fields below. The ability to meet criteria in the ‘Desirable’ section, whilst not essential would be an advantage.

Required	Desirable
Familiarity with all MS Office applications	Experience of working with ticketing applications
Excellent customer service skills	Experience of working within a customer services environment
Well developed organisational skills	Interest and understanding of the issues facing a modern football club
Good oral and written communication skills
Good interpersonal skills
Ability to work effectively within the team

The Benefits

Salary

The starting salary for these roles will be £8.00 per hour.

Type of appointment

Initially these posts will be fixed-term appointments for three months with the possibility of further part time employment throughout the 07/08 season.

Extensive training and development opportunities

Arsenal Football Club are fully committed to training and development of all employees. We offer every opportunity to our employees to acquire the necessary skills and knowledge to do their jobs well.

Working hours

Your hours will be the equivalent of 35 hours a week excluding daily lunch breaks of one hour. There will also be scope for overtime as required.

Holiday allowance

You will be entitled to 1.5 days of holiday allowance per month employed.

Diversity & Equal Opportunities policies

Arsenal Football Club believes a diverse workforce makes a positive impact on what we can achieve. We want to do everything we can to ensure that we reflect our supporters and community, valuing diversity every step of the way.

Eligibility

These posts are open to those UK nationals, Commonwealth citizens, nationals of EC and EEA states, and nationals of Switzerland who have the right to live and work in the UK.

We recruit and promote strictly on ability and performance. We welcome applications from all qualified individuals. We do not discriminate on grounds of gender, marital status, race, colour, religion, ethnic origin, sexual orientation, disability, community background or age subject to our standard staff retirement policy.